From the second that a customer picks up the phone, sends an email, or starts a live chat on our website, they are interacting with Kardia. Our system allows us to keep a detailed history of every interaction with every customer ranging from recording phone or web interactions to looking up detailed billing information and service history with the touch of a button
Every single piece of equipment used in our operations from large plant machinery to our Rapid Response Trucks are logged into Kardia. Using our active maintenance program, we can instantly check the expected life span, projected maintenance costs, and record all repairs and modifications made to each item. This allows us to effectively budget and plan for equipment replacement and lifetime costs.
All of our operators are equipped with I-pads, keeping them connected to Mission Central with the push of a button. Our technicians use these ipads to quickly and effectively communicate meter readings, service issues, and equipment updates to our central location, eliminating the usual time lag between manual logging and data entry into the computer system.
Kardia also helps our team communicate internally using a task-tracking system that allows for effortless communication and task management. At any point in time, we are able to quickly check the status of any internal task, read comments and check for issues.
Work Orders and Mission Central
One of the most important features of Kardia is that it allows any team member to create a work-order at any time. From field personnel equipped with ipads to plant operators to our customer service representatives, our entire team has 24 hour access to Kardia's work order generator. This allows for issues to be reported in real time and to instantly be queued for resolution, eliminating the usual time-lag between manual logging and data entry.
Once reported, Kardia is set up to instantly notify Mission Control that a work order has been received. Our Mission Central team then directs the work order to the appropriate party for repairs or investigation of the issue. The work order is tracked through resolution.
Tracking Our Team
Using Kardia and our Mission Central team, we are able to determine the location of all of our trucks and service technicians with the touch of a button. When our Mission Central team receives a work order, they are able to effectively mobilize our team members in the most efficient manner possible. Using Kardia satellite technology also allows our customer service representatives to provide accurate estimates of wait times and service windows.
Purchasing and Repairs Tracking
Once a work order is generated, Kardia continues to track the issue through resolution. If necessary, Kardia allows our team to generate purchase orders that are tied directly to the original work order and issue. All expenses are connected to a work order through Kardia, minimizing confusion with invoicing and billing at issue resolution.
Operational Data and Compliance
Kardia offers the most comprehensive operational data available in the industry. Our team is able to monitor not only the water quality at the plant, but water quality levels extending out to drop points throughout the district. In addition, Kardia allows for constant communication between Mission Central and our plants, so we are able to review and monitor data in real time. Using Kardia, lab and permit data as well as daily plant monitoring data are instantly available to operators and supervisors, allowing for immediate action in the case of quality issues or leaks. We are also equipped to provide updates to district managers quickly as needed.
In addition, K-Tech provides all necessary compliance reports and information with the click of a button allowing for rapid-real time reporting and instant compliance with TCEQ requests and inspections