H₂O Innovation Customer Portal

On Monday April 01, 2024, the Texas Commission on Environmental Quality required
the Baker Road MUD public water system, TX1012962, to issue a Boil Water Notice to
inform customers, individuals, or employees that due to conditions which occurred
recently in the public water system, the water from this public water system was
required to be boiled prior to use for drinking water or human consumption purposes.
The public water system has taken the necessary corrective actions to restore the
quality of the water distributed by this public water system used for drinking water or
human consumption purposes and has provided TCEQ with laboratory test results that
indicate that the water no longer requires boiling prior to use as of April 2, 2024.
If you have questions concerning this matter, you may contact Natalia Espitia or
Brenda Landid with H2o Innovation O & M at (281) 353-9809.

Please share this information with all the other people who drink this water, especially
those who may not have received this notice directly (for example, people in apartments,
nursing homes, schools, and businesses). You can do this by posting this notice in a public
place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Natalia Espitia or Brenda
Landin with H2o Innovation at (281) 353-9809.

Dear residents, it's been brought to our attention that an unofficial MUD #389 account was set up on an external payment platform we are not affiliated with, called DOXO. Please DO NOT USE DOXO to pay your bill. The only correct payment link for MUD #389 is https://h2o.starnik.net/.

We are working to correct this situation as soon as possible.

WE HAVE MOVED

Spring office - 27335 West Hardy Rd, Suite #101, Spring TX 77373

West Houston office -  17332 Groschke Rd., Houston, TX 77084

H2O Innovation is the billing and collection agent for the water District that you live in. We are NOT the District. We are bound by the District’s Rate Order or Tariff to enforce the water and sewer rates, late fees, disconnect fees, deposit fees, application fees, rules and regulations set forth by your Water District. We have no authority to waive deposits, cut off fees, late fees or make exceptions for any customer without consent of the Board of Directors of your District.

What is a Rate Order or Tariff

The Rate Order or Tariff is a legal document created by each Utility District. The Rate Order or Tariff specifies the rates that are to be charged to all of its customers. It sets policies and procedures for monthly water and sewer service rates for all user classes, security deposit schedules for customer accounts, penalty fees for delinquent accounts, disconnect fees for delinquent accounts, procedures and important dates for billing of accounts. The Rate Order or Tariff also sets requirements for new water taps and connections to the District’s system and water tap fee schedule.